Booked guests to receive future travel credits; agent commissions are protected
Boston & Vancouver, May 2020 – The Scenic Group has today announced the suspension of all river and ocean cruises, and land tour operations on its Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours brands until August 31, 2020 as part of its ongoing response to the COVID-19 pandemic situation. Scenic Eclipse sailings will be suspended through September 30, 2020.
Rob Voss, COO for The Scenic Group, explains, “Our top priority is to ensure that our guests and crew are able to travel safely before we resume operations. Although we see some easing of national lockdowns and progress being made on COVID-19 measures, the restrictions on travel still vary considerably from country to country, making it difficult to navigate. There is also a need for the further development of industry-wide health protocols that will truly work. Suspending operations through August 31, 2020 just makes sense as it allows more time for those protocols to be developed and gives our guests enough notice to better plan for their future travels.”
The Scenic Group is offering booked guests flexible Future Travel Credits valued at 110% of monies paid on any affected river and cruise booking and 100% of monies paid on any affected land tours, including Egypt. Guests will be able to apply the Future Travel Credits on any new or existing booking on any of the brands (Scenic Luxury Cruises & Tours, Scenic Eclipse, Emerald Cruises and Evergreen Cruises & Tours) thru June 30, 2023 and the Future Travel Credit is fully transferrable to another guest. Should a guest be unable to travel by June 30, 2023, they will be given a cash refund equal to the amount that was paid.
The Scenic Group is also committed to protect travel advisor commissions on bookings for suspended cruises that have been paid in full and for the total amount of the Future Travel Credits.
Full details of the cancellation policy are outlined at USA: www.scenicusa.com/coronavirus-updateand www.emeraldwaterways.com/travel-advisory and CANADA: www.scenic.ca/coronavirus-updateand www.emeraldwaterways.ca/coronavirus-update.
The Scenic Group is recognized as a leader in its field and has offices across the globe to host its companies, Scenic Luxury Cruises & Tours, Evergreen Cruises and Tours, Emerald Cruises and Mayflower Cruises and Tours. Scenic Group has earned a world-class reputation for creating and delivering the ultimate cruising and touring itineraries for travelers who seek wondrous experiences and exceptional 5-star service.