Association and Events Press Releases

Special Needs Group® Elevates Guest Experience by launching SNG White Glove Service™


Fort Lauderdale, Fla. — Oct. 16, 2018 — Special Needs Group® / Special Needs at Sea® (SNG), is taking Customer Centricity to the next level with a personalized delivery and product demonstration service: SNG White Glove Service™.  SNG White Glove Service™ is available, immediately, for new bookings for Guests sailing on Carnival Cruise Line, Norwegian Cruise Line, Regent Seven Seas Cruises and Oceania Cruises.


“We are thrilled with the results and Guest feedback 2 months of “White Glove” Beta testing yielded” said Andrew J. Garnett, SNG founder, president & CEO. “We have prudently rolled out this initiative with the goal of delivering the best end-user experience possible; from the beginning to the end of their journey. Prior to the conclusion of the 2018/19 Winter Season we will announce an expanded program footprint and enhancements that we are certain will be welcomed by all stakeholders.”


Garnett emphasized SNG’s commitment to Professional Travel Advisors: “Our relationships and alliances within the Professional Travel Advisor Distribution System will be updated, regularly, as we announce SNG White Glove Service™ expanded International capabilities within the next 30 days”.


How it works: Clients are asked to notify SNG when they first enter port property for embarkation, in order to be met by the ambassador. For disembarkation, as soon as clients have determined what time they are leaving the ship, they should notify SNG of that time. This allows them to enjoy breakfast and then be met by the ambassador at the appointed time. If clients have an early departure, they should notify SNG ahead of time so that proper arrangements can be made.


Prior to entering the terminal an SNG Guest Experience Ambassador™ will personally meet Guests. The ambassador will deliver and demonstrate the equipment, as well as answer any questions about the operation and use of the equipment. When the cruise is completed, the ambassador will meet Guests for equipment return, curbside.


SNG White Glove Service™ is initially rolling out at cruise ships ports in Boston, Massachusetts; New York, New York; Galveston, Texas; Tampa, Port Canaveral, Fort Lauderdale, and Miami, Florida; Seattle, Washington; Los Angeles, California; Mobile, Alabama; and Vancouver, British Columbia, with additional locations being added on a regular basis.


There is no additional charge for the SNG White Glove Service™. This enhanced service, along with loss and damage coverage are included in SNG “No Surprises Pricing™. Travel Advisor commission are uncapped.  For more information about the program, call 1-800-513-4515.



About Special Needs Group® / Special Needs at Sea®

Special Needs Group® / Special Needs at Sea® is the leading global provider of wheelchair rentals, scooter rentals, oxygen rentals and other special needs equipment rentals. It also offers a broad range of special needs equipment for purchase. Recommended by the world’s major cruise lines for superior service and value, Special Needs Group also services guests visiting hotels, resorts, theme parks and convention centers. Special Needs Group is the travel industry’s only total special needs travel solution. While SNG may rent to passengers on all cruise lines, SNG is not an affiliate, agent, authorized representative, contractor, or partner of any of the following brands: Carnival Cruise Line, Norwegian Cruise Line, Regent Seven Seas Cruises and Oceania Cruises.


Special Needs Group provides service in 215 ports and cities located in 68 countries. It is located at 302 NW 1st Street, Dania Beach, FL 33004. For more information, visit or call 1-800-513-4515.