Host Agency Press Releases Launches New Training Program For Members, “So Your Phone Rang”


Jacksonville, FL, August 15,, America’s premier host travel agency, is excited to announce the launch of a new training program called So Your Phone Rang (SYPR). This unique training program is designed to take the guesswork out of working a lead and navigates agents through the workflow from when the phone rings to after the clients return from travel. The four-part series walks agents through lead intake, quoting and closing, processing the booking, and remarketing to help generate the next sale.


Access to SYPR can be found in‘s exclusive on-demand training platform, My Agent Genie Learning Management System (MAGLMS). MAGLMS provides comprehensive training for‘s member agents and offers a diverse range of topics, including travel, business growth & development, marketing and technology.


So Your Phone Rang (SYPR) is the latest paradigm shift for‘s learning and development team. It is a different type of training for, which previously chose to forgo giving specific instructions on running a travel business and focusing on business theory. Chad Burt, Co-Owner of, identified a need to draw a line in the sand and said, “We know there are lots of ways to run a successful travel agency, but we wanted to create something that felt conversational and direct. What would we tell someone if they sat down across from us and asked, ‘How do I run my business?’ From that SYPR was born.”


Steve Muraca, Co-Owner of Outside Agents, stated, “We truly believe that SYPR will bolster our agents’ self-assuredness to promptly and decisively handle calls daily and effectively assist the agent through the entire sales process. We are so excited to inaugurate this exceptional educational initiative and offer it to‘s member agents.”



About is owned and operated by cousins and best friends Chad Burt and Steve Muraca. In its 30 years of operation, has grown to become one of the largest and most profitable host agencies in North America, supporting approximately 8,700 agents across the United States. offers unparalleled support, award winning training, cutting edge technology, best of class marketing and the highest commissions in the industry. prides itself on the availability of Chad and Steve as it demonstrates their commitment to their agent partners. For more information, please visit