All Inclusive Resort Supplier

Karisma Hotels & Resorts – Luxury Hotel Collection

Written By: Mercedes Cavanag, Retails Marketing Manager, Karisma Hotels & Resorts



Karisma Hotels & Resorts, an award-winning luxury hotel collection which owns and manages properties in Latin America, the Caribbean and Europe, comprises an impressive portfolio including El Dorado Spa Resorts & Hotels, Azul Hotels & Villas, Generations Resorts by Karisma, and Allure Hotels by Karisma. Properties have been honored with the industry’s top accolades including Conde Nast Traveler’s “Top 100 Hotels in the World,” Conde Nast Traveler’s “Top 20 Hotels in Mexico,” Conde Nast Traveler’s “Top 30 Hotels in Cancun,” TripAdvisor® Traveler’s Choice “Best Hotels for Romance,” AAA’s “Five Diamond Award,” AAA’s “Four Diamond Award,” and The Diners Club ® 50 Best Discovery Series.  Karisma has received worldwide recognition for its creative approach to hospitality management and product innovations.


At the cornerstone of the Karisma Gourmet Inclusive® Experience is the understanding that the luxury traveler prefers quality over quantity.  Our cuisine begins with the freshest and finest ingredients that can be procured, and takes our guests on a culinary journey that is the ultimate culmination of art and science. Every course is infused with creativity and served with passion. Our extensive Wine Spectator award-winning wine list was crafted by sommeliers paired with chefs, to ensure that your selections beautifully complement culinary creations from our kitchens. Whether our guests seek ultra-contemporary cuisine or classical perfection, our chefs are there to serve dining experiences that transcend the genre, raise the bar, and create a lasting impression. This, combined with a service staff that meets the standards set in the world’s finest hotels, the Karisma Gourmet Inclusive® Experience gives our guests a vacation that is as delicious as it is unforgettable. Guests will also enjoy programming for all ages from world-renowned partners; unrivaled culinary experiences; 24-hour room service; beach beds; and much more – all part of the renowned Gourmet Inclusive Experience® that has set a new standard for the world’s finest travel.


El Dorado Spa Resorts & Hotels, by Karisma

Tasteful Luxury for Adults Only


El Dorado. The name alone evokes images of epic adventure and romance. And that exactly what our guests find at El Dorado Spa Resorts & Hotels. A collection of four classically elegant, unmistakably Mexican, Gourmet Inclusive® resorts on the best beaches in Riviera Maya. This AAA Four Diamond resorts boasts a level of service, style and personal attention that has become all too rare in the modern world. Our guests will be welcomed with a champagne toast. And feel instantly at home, enveloped in a sense of calm, casual luxury.


We are thrilled to announce Latin America’s first and only Palafitos – Overwater Bungalows. Set to open at the award-winning, adults-only El Dorado Maroma, a Beachfront Resort, by Karisma, in September 2016, the Palafitos will are available for booking.


Currently under construction and surrounded by the bright turquoise waters of Riviera Maya’s Maroma Beach – voted by Travel Channel as one of the top 10 beaches in the world – the first phase of 30 elegant suites will offer breathtaking ocean views, glass-bottom floors, direct ladder access to the ocean, outdoor “Aguas del Amor” showers, private infinity pools, indoor Jacuzzis, and oversized decks with lounge chairs that look out onto the ocean horizon.


A world-class overwater restaurant and tranquil spa will complete the exclusive experience. The Gourmet Inclusive® Over Water Ocean Grill & Wine Bar will feature an open kitchen with scenic views of the Caribbean Sea for breakfast, lunch and dinner, including menu creations inspired by the ocean and a glass floor private dining room that will make for unforgettable intimate events. Náay Spa Over the Ocean will comprise four spacious suites, delivering treatments based on traditional Mayan herbal practices and the richness of the region’s marine life, most notably highlighting the benefits of “Maroma’s Sea Moss.” Uniquely found only in the Caribbean and rich with mineral salts, Maroma’s Sea Moss boasts high antioxidant and detoxifying powers. Guests will have the option of indoor or private outdoor treatments during which they can relish in the serene azure ocean surroundings.


The Palafitos – Overwater Bungalows at El Dorado Maroma are available for booking with rates starting at $665 per adult, per night, encompassing the Gourmet Inclusive® Experience of a la carte dining, premium alcoholic and non-alcoholic beverages, full-service concierge, and 24-hour room service.


Azul Hotels, by Karisma

Luxury Beachfront Family Hotels


Imagine creating an entirely new genre of luxury beachfront family hotels – from scratch. You’d start with the most unspoiled white-sand beaches in Mexico and Jamaica. You’d cater to families, but welcome couples, brides, grooms and groups. What would you call these enchanting Caribbean beach escapes under brilliant indigo skies? You’d call them Azul.


Azul Beach Hotel, by Karisma and Azul Sensatori Mexico, by Karisma are introducing the Nickelodeon Experience, the final piece of the ultimate family vacation. The Experience begins the moment our guests arrive. Unwind with a greeting glass of champagne and cool towel as your kid indulges in a special smoothie. Next on the agenda Character Breakfasts, meet & greets and even inviting SpongeBob SquarePants, Dora the Explorer or the Teenage Mutant Ninja Turtles to a birthday or special event. All that whilst you dip your toes into the soft white sand on one of our breathtaking beaches, sipping on one of our Gourmet Inclusive® Experience drinks.


“Nickelodeon is a favorite of families around the world and we are very excited to present unique ways for kids and their parents to embark on vacation adventures alongside Dora, Boots, SpongeBob, Patrick, and the Teenage Mutant Ninja Turtles,” said Rafael Feliz Jr., Corporate Brand Manager at Karisma Hotels & Resorts. “The Gourmet Inclusive® Experience at Azul Hotels by Karisma is centered on creating memorable moments. We are now taking it to the next level, mixing special with silly to satisfy every craving.”


Generations Resorts, by Karisma

Resort for the Ages.


Remember all those family beach vacations you loved as a kid? Well, we’ve created the family beach vacation for a new generation. Welcome to Generations Riviera Maya, by Karisma – Mexico’s premiere All suite, All butler, All Gourmet Inclusive® Resort. Generations Riviera Maya was designed for today’s world of blended and extended families, with spacious Jacuzzi® suites, personal concierges, 24-hour room service and dining experiences for every taste. From seafood mixtures to chicken fingers, the Karisma Gourmet Inclusive® Experience means everyone gets what they want, when they want. Choose Generations Riviera Maya and discover everything from beach butlers and romantic couples massages to kid’s clubs and available nanny services, all in one of the most beautiful places on earth.


Welcome to the quintessential family resort – the All Suite, All Butler, All Gourmet Generations Riviera Maya. Here, you will discover everything from Gourmet Inclusive® à la carte cuisine to infinity pool balcony suites and attentive butler service.


With its beachfront Gourmet Tower featuring four Gourmet Inclusive® restaurants with 180-degree views of the Caribbean Sea, dining at Generations Riviera Maya is an adventure unto itself. With our Eko Kids Club™ offering supervised activities, parents can run off and play all by themselves. And with everything from beach watersports to nightly live entertainment, there are plenty of adult activities to run off to.


Guests ages 18 and over also enjoy full privileges at El Dorado Casitas Royale and El Dorado Royale, our adults-only sister properties located right next door.


“You Can Have it All”

A New Travel Agents Incentive


We are excited to announce a new incentive exclusively for active Gourmet Inclusive® Vacation Consultants and Gourmet Inclusive ® Agent Rewards Members – You Can Have It All.  This program, offered only for bookings at El Dorado Spa Resorts, Generations Riviera Maya and Hidden Beach Resort, allows active travel agents to earn special Luxury Points per reservation booked and exchange them for luxe products. The offer is the latest added incentive to Karisma Hotels & Resorts’ award-winning Gourmet Inclusive® Vacation Consultant program, which goes beyond industry standards.


With the You Can Have It All incentive, travel agents can begin earning special Luxury Points beginning May 16. Agents can choose from a wide range of luxury products to be redeemed with their Luxury Points. Valid agents can expect to receive anywhere from 10 to 30 points per booking, according to the hotel, room category and length of stay, and exchange their points for goods starting at only 60 points. Luxury merchandise available in exchange for points includes items such as, Bose Bluetooth headphones or speakers, Apple Watches, Gucci purses, Louis Vuitton luggage, Cartier watches, Nespresso Kitchenaid, Canon EOS Rebel camera, and much more.


“Our dedicated travel agents sell luxury travel every day and we felt it was time to gie something luxurious for themselves when booking their clients’ Gourmet Inclusive vacations at Karisma Hotels & Resorts,” said Mandy Chomat, Executive Vice President of Sales & Marketing for Karisma Hotels & Resorts.


Karisma Hotels & Resorts’ Gourmet Inclusive® Vacation Consultant program leads the way in innovation and rewards in the hospitality industry.  Karisma Hotels & Resorts hosts its annual Gourmet Inclusive® Vacation Consultant Awards and Sales & Marketing Forum every winter, welcoming hundreds of top-performing Gourmet Inclusive® Vacation Consultants to El Dorado Royale, A Spa Resort, by Karisma in the Riviera Maya.


Launched in 2008, the Gourmet Inclusive® Vacation Consultant Program is limited to an elite group of travel agents who are obligated to meet specific standards and requirements in order to exceed extremely high expectations with regards to customer service and support.  Not only do Gourmet Inclusive® Vacation Consultants receive benefits from the program – from marketing tools to added incentives to offer consumers – but also travelers who book a vacation with the specialized agents are privy to exclusive deals and on-property VIP recognition, among other advantages.


You Can Have It All is exclusive to active Gourmet Inclusive® Vacation Consultants and Gourmet Inclusive ® Agent Rewards Members.  The new program is applicable for approved bookings at El Dorado Spa Resorts, Generations Riviera Maya, Sensimar Seaside Suites and Hidden Beach Resort, no blackout dates. Available for US and Canadian travel agents, all reservations must be reported in the Karisma Travel Agent Portal in order to earn Luxury Points. You Can Have It All is combinable with 19% & 21% commissions and the Karisma Canada Cash incentive. Valid only for reservations booked by December 1, 2016 for travel from May 16 until December 15, 2016. Agents must redeem their Luxury Points by January 5, 2017. Luxury Points may be earned on FIT and group bookings, except for weddings. Luxury merchandise is subject to availability or substitution, all purchases using Luxury Points are final. The You Can Have It All incentive can be changed or withdrawn without previous notice.  Please find the official terms and conditions and more information on Karisma’s Travel Agent Portal: