Hotel and Resort Press Releases

Grupo Xcaret to Reopen Xcaret Park and Hotel Xcaret Mexico on June 15

Grupo Xcaret to Reopen Xcaret Park and Hotel Xcaret Mexico on June 15

The Group announced heightened sanitization protocols and social distancing measures that will take effect to protect staff and visitors following Covid-19 contingency


Riviera Maya, May 22, 2020. Grupo Xcaret, the leader in sustainable tourism in the Mexican Caribbean, announced it will gradually resume operations starting June 15 with the reopening of Xcaret Park and Hotel Xcaret Mexico. The company also disclosed its robust safety and hygiene protocols to prevent the spread of SARS-CoV-2 (Covid-19) and ensure the well-being of visitors, guests, employees and suppliers. Grupo Xcaret’s protocols, named 360 Xafety and which include 1,300 specific actions, were developed in consultation with national and international organizations. Grupo Xcaret is a member of the Board of Affiliates of the World Tourism Organization (UNWTO) and has worked together with them to strengthen their recovery guidelines and recommendations. Grupo Xcaret is also part of the task force assembled by the Global Association for the Attractions Industry (IAAPA) to develop their reopening guidance document.


“People are at the center of Grupo Xcaret’s business model, and safeguarding their safety is one of the main pillars that support our enhanced safety reopening protocols. We are aware of the challenges that the tourism industry faces in regaining travelers trust and believe that the first step is being completely transparent about the measures we are taking to protect them,” said Miguel Quintana, CEO of Grupo Xcaret. “To this end, our open access protocols will be available on our website, not only for potential visitors but for other tourism providers that can use them as guidelines in creating or adapting their own,” he added.


Some of the measures that Grupo Xcaret will carry out include:


  • During the first phase of reopening, limiting to 50 percent the occupancy of Xcaret Park and Hotel Xcaret Mexico, as well as transportation services to allow space for social distancing.


  • Temperature checks, through touchless digital devices, of every person entering the facilities and transportation units.


  • The use of masks will be strongly suggested to all park visitors and hotel guests.


  • Encouraging credit card and online payments to reduce physical contact with ticket booth staff.


  • Disinfecting high contact surfaces up to every 30 minutes with EPA approved broad spectrum and long-lasting residual effect products.


  • Disinfecting the hotel’s guest rooms twice a day.


  • Disinfecting luggage, handbags, and strollers of hotel and tours guests.


  • Limiting capacity of restaurants to allow social distancing.


  • Temporarily converting all self-service food stations to assisted buffet service.


  • Bathroom, showers and dressing rooms cleaning procedures will use hospital-grade approved products.


Grupo Xcaret’s Covid-19 measures reinforce the brand’s commitment to excellence for over 30 years. Both the hotel and parks have several certifications, such as the Cristal International Standards, an organization specializing in risk management and quality control, or the Distintivo H given by the Mexican Standardization and Certification Institute, which recognizes food and beverage establishments that comply with its hygiene standards. Hotel Xcaret Mexico is also part of the select 1 percent of worldwide hotels accredited with the AAA Five Diamonds.


Grupo Xcaret will gradually restart operations of the other parks and tours on Wednesday July 1st as it continues to closely monitor the evolution of SARS-CoV-2 (Covid-19) and follows government recommendations.


Safety is a priority at Grupo Xcaret, that is why all the cleaning and disinfecting products used at all Xcaret facilities are biodegradable, complying with the U.S. Environmental Protection Agency (EPA) standards and have been approved by the U.S. Food and Drug Administration (FDA).


The complete protocols being implemented are available at:



Grupo Xcaret Parks and Tours


Grupo Xcaret Parks and Tours are a benchmark for sustainable recreation in Mexico and around the world. The parks and tours specialize in offering visitors unique and unforgettable experiences, through unparalleled products and services that highlight the best of Mexico and are respectful of the environment. Grupo Xcaret is the leader in sustainable and socially responsible tourism in the Mexican Caribbean. Operating since 1990, Xcaret, the original park, contains more than 40 attractions surrounded by the jungle, coves and underground rivers. It offers exciting shows, as well as cultural activities that promote Mexican traditions. The other parks and tours are: Xel-Ha, an ecotourism aquatic park; Xplor and Xplor Fuego, parks featuring ziplines, ATVs and underground rives; Xenses, a sense-themed amusement and activities park; Xoximilco, an attraction that pays homage to Mexican culture, traditions and gastronomy; Xichen, a tour to archaeological and cultural sites in the Yucatan peninsula, including the Chichén Itzá pyramid;  Xenotes, a nature tour in the Mexican jungle to visit cenotes; and Xavage, the latest addition to the Grupo Xcaret portfolio, an adventure park set to open in the summer of 2019.


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About Hotel Xcaret Mexico:


Hotel Xcaret Mexico is an opulent, oceanfront haven where thrilling nature-driven experiences, superior service and the authentically rich spirit of Mexico come to life. Situated by the azure blue Caribbean Sea and verdant Riviera Maya jungle, the premier all-inclusive resort features striking architecture and design inspired by Mexican traditions, art and culture which reimagines the possibilities of luxury all-inclusive hospitality. Complete with 900 spacious guest suites, 10 distinct dining destinations, multiple swimming pools, a world-class spa and wellness center, the hotel offers guests all the perks and privileges of its exclusive All-Fun Inclusive® concept, where travelers are privy to Experiencias Xcaret’s eight nature parks and archaeological tours, free airport transportation and more. Hotel Xcaret Mexico promises an unforgettable experience where guests can discover new ways to connect with nature, themselves and loved ones.


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