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Francis Riley, Leaves TravelTek Following a Company Restructure

Travel Agent News for Francis Riley and TravelTek Travel Technology

Traveltek has announced a further restructure of its sales team, resulting in the departure of travel industry veteran Francis Riley who had held the position of SVP Sales Americas since January last year. 


East Kilbride, United Kingdom, 18thJanuary, 2019: As part of this move, Traveltek has promoted Cressida Sergeant to Chief Commercial Officer. Sergeant, who was initially appointed as senior vice president EMEA back in August last year and who has previously held senior positions with Expedia,, and The Global Travel Group, has assumed responsibility for the firms growing sales team, supplier relations and account management with immediate effect.


In the 12 months that Riley was in the role, the company saw a significant increase in the number of new clients purchasing its award-winning booking software in North America; more than doubling the previous year’s sales revenues.


Commenting on his decision to leave, Riley, former Senior Vice President International Sales, Marketing and Operations at Norwegian Cruise Line (NCL) and well-known cruise identity, said: “I’ve thoroughly enjoyed my time at Traveltek and the challenge of working in a very different sector of the travel industry. I’m proud of what the team and I have achieved over the last 12 months and feel that the time is now right for me to pass on the baton and look for my next new opportunity.”


Kenny Picken, CEO at Traveltek, added: “In the last few months, we’ve completely re-structured the senior management team. We’ve brought in a new COO to take on the day-to-day running of the business.


“Phil joins our also recently appointed and highly experienced CTO, Kenny Millar. Cressida Sergeant has proved herself to be a tremendous asset to the business in a very short space of time and her appointment to CCO is testament to that.


“We have ambitious growth plans and while not without it’s challenges, I think it’s a really exciting time for the business and everyone involved. Suffice is to say that we have an extremely strong team at the helm.


“I’d like to thank Francis for all his hard work and for the instrumental part he played in helping us to accelerate growth in the US. Myself and all the team at Traveltek wish him all the very best.”



About Traveltek

Traveltek is widely recognised as one of the world’s leading travel technology providers. A pioneer in its field, the company has been delivering cutting-edge solutions to travel agents, tour operators and wholesalers for almost two decades. The Glasgow-headquartered company, which has offices in the Midlands (UK), Sydney, Miami, Dubai, Hong Kong and Singapore, offers a comprehensive range of finely-tuned products that meet the unique needs of the global travel trade, helping companies remain top of their game in today’s fiercely competitive market place. Traveltek’s unrivalled portfolio features dynamic packaging solutions; consumer-facing websites; integrated booking platforms for staff and clients; back-office systems that produce bookings reports and client documentation; a CRM to manage clients and enquiries; a tour operating platform that controls pricing and distributes contracts; and an API that connects travel companies to a global database of leading travel suppliers. Traveltek is the industry’s leading provider of cruise booking solutions, empowering the trade to hand-pick every component of a customised cruise itinerary and sell it as one package. Recognised as the ‘World Leading Dynamic Packaging Solutions Provider’ at the World Travel Awards in 2014, 2015, 2016 and 2017, Traveltek offers its valued travel partners bespoke solutions that help them work smarter, improve their bottom line and enhance customer experience and retention.


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