Host Agency Press Releases

Dugan’s Travels Ventures to Cancun Mexico for Agent “Fam” Adventure

April 6th, 2021 – Dugan’s Travels recently traveled to Cancun, Mexico for an Agent “FAM” event. This was their first such trip since COVID-19 struck about a year ago, strictly limiting travel around the globe.


As with most travel-related businesses, Dugan’s Travels has been greatly impacted by the pandemic. However, they have survived and plan to ramp up as the world is getting vaccinated against the virus and immunity is becoming a long-awaited possibility.


A familiarization trip, or FAM for short, is a trip designed for travel advisors to learn about a destination, a partner travel company, or an airline, and sometimes, all of the above. FAM trips allow travel agents to experience travel just as their clients would. They stay in the same hotels, take tours, ride buses, all the activities and places that their clients will encounter. The goal is to gain the knowledge to advise clients on the pros and cons and managing their expectations.


Since Dugan’s Travels is a national company with agents located throughout the country, FAM trips are a great way to familiarize a group of agents with the agency’s policies and what they offer to customers. They can see firsthand what customers will experience on specific destinations.


During this excursion, 18 agents met with Dugan’s sales representative from Vacation Express and toured various hotels in the vicinity. The group was hosted by TRS Yucatan, a luxury resort that is part of the Palladium Hotel Group.


The hotel took strict precautions to ensure everyone’s health and safety. They have implemented rigorous policies in accordance with the recommendations of the World Health Organization (WHO) and local countries and jurisdictions in which they operate.


The Palladium Hotel Group maintains its hotels with the highest degree of hygiene, to allow guests to enjoy the best possible experience, including free COVID-19 tests for all travelers to meet the requirements for returning to the U.S. from Mexico. The testing process was convenient and streamlined, making everything quick and easy.


To learn more about Dugan’s Travels and their family of agents, click here


Dugan’s Travels is a travel host agency with 400 independent contractor agents located across the United States. Dugan’s Travels is located in Los Alamos, New Mexico. All staff work virtually and are also located across the United States.


Dugan’s Travels was founded in 1997 and began hosting agents in 1999. Dugan’s Travels has received many awards including Presidents’ Circle with Travel Leaders Network, Platinum Funjet 500 Club Agency, Crystal Preferred Partner with Apple Vacations, and Best of the West with Sandals. Dugan’s Travels is a member of IATAN, CLIA, ASTA, and PATH. For more information please visit