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Crystal Announces Trip Protection from Allianz Global Assistance

Crystal Announces Trip Protection from Allianz Global Assistance

Miami and Richmond, VA, March 27, 2023Crystal, which for more than three decades was synonymous with exceptional, award-winning voyages, has relaunched and selected Allianz Global Assistance to protect its guests with trip protection that includes benefits for covered unexpected cancellations, interruptions and travel delays, as well as benefits for unforeseen baggage loss, delay or damages and medical emergencies. For additional confidence while traveling, Crystal’s guests will also have access to Allianz’s award-winning concierge and travel assistance services.


Allianz Global Assistance trip protection may reimburse Crystal guests up to 100% of their insured trip costs if they have to cancel or interrupt their voyage for a reason covered by their plan.* Benefits for travel delays and lost, delayed or damaged baggage are also included, along with benefits for medical and dental emergencies and emergency medical transportation.  All benefits include coverage limits and may be subject to a per-day maximum.  Important terms and conditions also apply.


“As we celebrate the relaunch of the storied Crystal brand, we are thrilled to partner with Allianz Global Assistance to provide additional peace of mind to our valued guests,” said Crystal President Jack Anderson.  “Along with an unparalleled level of service and experiences, we are proud to offer our guests travel insurance and assistance that offers trip protection from booking to return.  Crystal guests opting to protect their trip can now enjoy their cruise even more, knowing they are protected from certain unexpected events.”

“We’re honored to offer our travel protection products to guests planning travel on the reimagined Crystal Serenity and Crystal Symphony,” said Tom Trotta, Vice President of Sales at Allianz Partners USA. “Crystal guests who opt in for travel protection can enjoy their trip knowing that we’re here 24/7/365 to help navigate most travel-related mishaps anywhere in the world to make every voyage even more enjoyable.”


Crystal guests who purchase Allianz Travel Insurance will have access to Allianz’s SmartBenefits no-receipt payments and award-winning TravelSmart™ mobile app. SmartBenefits can provide reimbursement for travel or baggage delay without receipts when proof of a covered delay is provided. The TravelSmart app includes an Alert Center feature which provides users with location-specific travel alerts and is the fastest, easiest way to access a travel insurance plan, file and manage a claim, track flights, receive live updates for delays and easily contact 24-hour travel assistance services.


Exceptional at Sea

For over three decades Crystal has been synonymous with exceptional, award-winning voyages. Last year, the A&K Travel Group acquired the Crystal brand and its two most beloved vessels, Crystal Serenity and Crystal Symphony, ushering in a new era of Exceptional Suites, Exceptional Service, Exceptional Dining, and Exceptional Experiences.  To book one of Crystal’s exceptional new itineraries, contact your travel advisor, visit, or call 1-800-446-6620.


About Allianz Partners

Allianz Partners (AGA Service Company) is a leading consumer specialty insurance and assistance company with operation centers in 35 countries. In the United States, the company offers Allianz Travel-branded travel protection plans and served millions of customers last year. In addition to travel insurance, the company offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.


*For Allianz Partners USA products offered and sold in the U.S.: Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Availability of Epidemic Coverage Endorsement, including specific benefits and covered reasons described here, varies by product and by state. Products may not include all benefits or covered reasons described here. All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits and daily maximums. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Except as otherwise specified, AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance and TravelSmart are marks of AGA Service Company or its affiliates. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance. SmartBenefits proactive payments and “no receipts” payments available only on certain plans.  Standard message/data rates apply to SMS alerts. Automated claims and payment system availability is not guaranteed and is subject to our sole discretion. All claims subject to policy terms, conditions, and exclusions.