Following significant growth in its trade business, tailormade tour operator Audley Travel has expanded support for its Trade & Partnerships team with four dedicated Inside Sales Representatives.
The new structure is designed to deliver a more streamlined path from inquiry to booking, improve turnaround times, enable more personalized collaboration, and drive faster conversion for advisors as demand for bespoke, experience-led travel continues to rise.
Each Inside Sales Representative has been paired with one of Audley’s four Regional Sales Directors:
- David Guido, Regional Sales Director (Northeast), will be supported by Grace Dow
- Justin Roland-Bramkamp, Regional Sales Director (Southeast), will be supported by Paige Zaferiou
- Pam Sigler, Regional Sales Director (Midwest/Central), will be supported by Peadar Angelone
- Stephanie Copeland, Regional Sales Director (West), will be supported by Adrianna Pappas
A seamless extension of Audley’s field sales team
While the Regional Sales Directors will remain the primary contact for travel advisors (continuing to lead training, business development, and strategic account support), each Inside Sales Representative will act as a dedicated resource for advisor-submitted inquiries within their region, providing support including:
- Delivering a faster response to advisor enquiries and helping qualify client briefs upfront
- Connecting advisors with the most appropriate Audley destination specialist for each client
- Answering destination-related questions, including guidance on regions, seasonality, and recommended travel timing
- Offering expert guidance on multi-country itineraries (a key expertise from their Global Travel Team roles) and general budget expectations
- Streamlining the quoting and booking process for advisors
“Our trade business continues to grow at an impressive pace, and this investment ensures we’re scaling in a way that maintains the high-touch, personalized support our partners,” said Cathy Kusuma Bennis, VP of Trade Sales & Partnerships at Audley Travel. “By pairing experienced Inside Sales Representatives with each of our Regional Sales Directors, we’re creating a seamless support system that helps our agency partners move more efficiently from inquiry to booking, while still delivering the bespoke service and expertise that define the Audley experience.”