Aloha, and the Art of Prompting for Paradise - Tom Ogg, Co-Founder and Co-Owner - Travel Professional NEWS - 00_cover_1171x779
Written By: Tom Ogg, Co-Founder and Co-Owner – Travel Professional NEWS
How travel agents are using precisely engineered AI prompts to craft sophisticated, niche-specific Hawaii itineraries that clients simply cannot find anywhere else, and why it’s becoming the sharpest tool in the leisure and luxury travel selling toolkit.
Let me be honest with you: I have a Hawaii problem. So does my wife Joanie. We owned a Hawaii FIT tour company back in the early 1980s, and forty-plus years later, neither of us has fully recovered. We still talk about the tradewinds on the Kohala Coast the way other people talk about their children. So when AI came along and started confidently recommending that every visitor to Maui “check out the Road to Hana,” I took it personally.
Here’s the good news: AI, when wielded correctly by a true Hawaii specialist, doesn’t produce generic itineraries. It produces your itineraries faster, more polished, and formatted well enough to hand directly to your best client without wincing. The bad news? “Wielded correctly” is doing a lot of heavy lifting in that sentence.
The difference between a mediocre AI-generated Hawaii itinerary and a truly exceptional one isn’t the AI. It’s the prompt. And the difference between those two prompts is, essentially, you, your depth of knowledge, your client instincts, and your willingness to learn a new craft.
This article is a guide to mastering that craft.
We’ve been talking in Travel Professional NEWS for at least two years about AI’s promise for itinerary building. And yet, an alarming number of agents are still typing things like “make me a Hawaii itinerary for a couple” into their chatbot of choice and then wondering why the result reads like a tourism board brochure from 2009.
Here’s the reality: ask an AI to “make a Hawaii itinerary” and you’ll get Diamond Head, the Polynesian Cultural Center, and a luau. Ask it the right way, with specificity, structure, and the vocabulary of a genuine expert, and you’ll get something that reflects forty years of destination knowledge in a polished, client-ready document.
The former is a parlor trick. The latter is a competitive advantage. Let’s talk about the latter.
Think of these six layers as the architecture of a great itinerary. Skip one and the whole structure lists sideways, like a tourist trying to drive the Hana Highway for the first time.
Role Assignment
Tell the AI what kind of expert it should become, not just “travel agent,” but a specific specialist. “You are a senior Hawaii specialist with deep knowledge of inter-island logistics, local vendor relationships, and the distinction between tourist-facing and authentically local Hawaiian experiences” will get you a fundamentally different result than “you are a helpful assistant.” The more specific the role, the more refined the response. Don’t be shy here. Give the AI a professional biography if you have to.
Client Profile
Demographics, travel history, physical considerations, dietary needs, relationship dynamics, and any special desires. If your clients have been to Hawaii six times and already ticked Hana off their list, tell the AI that — or you’ll get Hana on day three, guaranteed.
Hard Constraints
Budget per person, flight restrictions, blackout dates, non-negotiable inclusions, non-negotiable exclusions, and brand loyalties. This is where you prevent the AI from booking your budget-conscious schoolteachers into the Four Seasons because it “seemed like a nice option.”
Island Logic
Specify which islands are on the itinerary and (this part is crucial). Explicitly instruct the AI to account for inter-island flight scheduling, driving distances within each island, resort geography, and the inescapable fact that an inter-island travel day eats approximately half a day of usable time. The AI knows this. It just won’t apply it unless you ask.
Itinerary Depth Demands
Tell the AI exactly what each day entry must contain: morning/afternoon/evening blocks, dining recommendations by meal, a local insight that goes beyond what any guidebook would tell you, and a weather contingency plan. (Anyone who’s planned activities on the Hāmākua Coast in January without a contingency plan has a story. It involves a lot of rain and some very disappointed clients.)
Output Format
Specify the document structure you want — a day-by-day breakdown, a vendor sheet, talking points for a client call, or all three. If you don’t specify, the AI will make a formatting decision for you, and it may not be the one you’d have chosen.
Below is a full, field-tested prompt structure you can adapt for any client and any niche. The bracketed sections are where you insert client-specific information. Think of it as a professional form, not a fill-in-the-blank worksheet — the quality of what you put in determines the quality of what comes out.
You are a senior master Hawaii specialist with 15+ years of experience across all six major islands. You have deep familiarity with inter-island logistics, local vendor relationships, seasonal conditions, permit systems, and the distinction between tourist-facing and authentically local Hawaiian experiences.
This itinerary is for [TRAVELER PROFILE: ages, group composition, physical ability, travel history, stated interests, stated dislikes].
Instructions: Account for Hawaiian Airlines inter-island scheduling (morning and evening flights), driving times within each island, resort area geography, and the fact that inter-island travel days lose approximately a half-day of usable time.
Itinerary Depth Demands
For each day, provide:
Deliver three sections:
Here is the part that separates a think-piece from a business insight, so pay attention.
The AI does not replace destination knowledge. It amplifies it. An agent who has never stood on the Pali Lookout with the wind trying to steal their sunglasses will not prompt their way to a genuinely great windward Oahu recommendation — because they won’t know the right vocabulary to include, or the right details to exclude.
But a true Hawaii specialist, someone who knows which side of the road the tradewinds come from, which months make the north shore inaccessible by car, which farm on the Big Island is doing the most interesting single-origin coffee processing right now, that person is holding an entirely different tool. In their hands, AI doesn’t produce generic output. It produces expertise at speed.
The prompt, ultimately, is the new product knowledge test. It reveals, immediately and without mercy, how deeply you actually know your destination. And the clients worth having — the ones who’ve already been to Maui twice and are asking about Lānai, absolutely know the difference between an itinerary that came from genuine expertise and one that came from a search bar.
The next article will focus on prompts that can be used in this template for various niches in travel. The good news is that you have the expertise. Now you just need to learn how to talk to the machine.
Mahalo — and go book something beautiful.
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