The Travel Institute Feature for Travel Agents
Contributed By: The Travel Institute
If there is one thing 2020 has taught us, it is that being grateful and forging strong personal ties are vital to our happiness. The same goes for success in our professional lives. And this is especially true for travel advisors. You have collectively and individually proven this through your advocacy and service on your customers’ behalf in securing rebookings, obtaining refunds, rescuing stranded clients, and so much more. From The Travel Institute’s Team, we are grateful to you, and we want to thank every single one of you for your commitment and perseverance during these trying times.
During this month, we challenge you to take the extra step and show your clients, friends, and colleagues alike just how grateful you are to them. For some ideas, we dove into The Travel Institute’s Certificate Travel Associate (CTA) courses on Understanding Customer Needs and Customer Service. We also asked our amazing certified graduates for their timely ideas, and, as usual, they were happy to share.
Here are some of our timely suggestions:
YOU SAID IT!
Customer service and appreciation is vital not only for attracting customers but also for keeping them. You demonstrated your outstanding acts of gratitude and appreciation by responding to our recent survey that asked the question:
“How do YOU show appreciation for your clients?”
Here are a few more of those inspiring ideas:
Heather Travis, CTA of Globe Getaways in Lakewood, Colo. said, “I bring a box of chocolates to client meetings when we go over final documents. I used to try other fancy things, but now almost everyone gets chocolates from me! If it’s a cruise, I give chocolate-covered strawberries and bottled water!”
Jacquelyn Williams, CTA of Cruise Planners in Sandy Springs, Ga. said, “We love to surprise our clients with gifts in their room or with extra OBC, if it’s a cruise. For land trips, I like to upgrade their transfers from shared to private.”
Angeliec Birr, CTA of AAA Travel in Chicago said, “Always… Always write a handwritten thank you note.”
A collaborative industry effort created in 1964, The Travel Institute® has continuously evolved to maintain its role as the global leader in industry education and certification while staying true to its mission: dedicated solely to advancing the professionalism of both agents and industry leaders. A trusted partner to industry suppliers and educational institutions, The Travel Institute has educated hundreds of thousands of professionals through its programs. Throughout North America, many successful agents and high-profile leaders credit their success to coursework from The Travel Institute.
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