Cancún, September 26, 2024 – During the GoBeyond Summit, held in Cancún on September 24 and 27, NexusTours – the leading DMC in the Caribbean, Central America, and North America, and part of GoNexus Group, a leading experiences and mobility travel group, has announced a major step in its operational excellence strategy with an investment of over $4 million to expand its transport fleet across Mexico, the Dominican Republic, and Jamaica. NexusTours has expanded its fleet with 66 new vans, in addition to 100 newly rebranded vans in multiple destinations.
At the event, which has brought together over 100 company leaders, Rubén Gutiérrez, President of GoNexus Group, shared the company’s vision and purpose: “Making Vacation Dreams Come True,” emphasizing that “Excellence is not negotiable.” The primary goal of this initiative is to ensure that every stage of the customer journey reflects NexusTours’s commitment to excellence. The company aims to infuse the “NexusTours DNA” into every aspect of the customer experience, ensuring a seamless and high-quality service for all travelers.
All vans will be operational starting October 1, offering key services such as onboard Wi-Fi and NexusTours’s signature look and feel. All operators will receive service etiquette training as part of NexusTours’ commitment to excellence. They will also follow standardized scripts to ensure consistent, high-quality service throughout. Each unit will implement a “quality assurance checklist” to ensure compliance with the highest standards.
To make the experience even more memorable, NexusTours is working on incorporating a “wow factor” upon customer arrival, including special touches to enhance the VIP experience. In addition to offering onboard Wi-Fi, passengers will be able to interact with a specially designed audiovisual experience, download the NexusTours App, and effortlessly select activities, keeping their entire itinerary at their fingertips. This seamless digital integration allows for real-time engagement and makes the journey both enjoyable and highly convenient, while also enabling the company to gather direct feedback on service quality through a brief in-transit survey.