From Followers to Bookings: Turn Your Social Media Influence into Real Revenue

How Cruise Planners’ Matt and Chelsy Hoffman Turned Online Followers into Thriving Travel Clients — And How You Can Too

 

Contributed By: Cruise Planners

 

Social media is no longer just a place to share vacation photos. It’s a powerful driver of visibility, trust, and sales for today’s travel professionals. For entrepreneurs in the travel industry, knowing how to use these platforms can mean the difference between simply being seen and consistently booking new clients.

 

That’s exactly the transformation Cruise Planners franchise owners Matt and Chelsy Hoffman experienced. 

 

“We never imagined people would book travel with someone they only knew from videos,” says Matt. “But we were wrong, and we’ve never been happier about it.” 

The Impact of User-Generated Content

User-generated content (UGC) is any post, photo, video, or review created by everyday people (not brands). In travel, this means real vacation stories, personal recommendations, and authentic visuals that inspire others to explore. And it works:

• 92% of consumers trust word of mouth and user-generated content (UGC) more than traditional brand advertising, and 85% find UGC more influential than brand photos or product videos.
  Source: CrowdRiff
• 86% of people make travel decisions based on user-generated content they have seen.
  Source: Amra & Elma
• Social media had the greatest influence on leisure travelers’ destinations in 2023, with 75% saying posts inspired their trip to a specific location.
  Source: Statista

 

 

How Matt & Chelsy Turned Their Audience into Clients

Before launching their Cruise Planners business, Matt worked in hospitality and education. Alongside his wife, Chelsy, the pair built an engaged online following through authentic, relatable travel content. 

 

By pairing Cruise Planners’ tech, marketing tools, and analytics with their creative instincts, Matt quickly learned which videos converted viewers into paying clients (and which didn’t). This data-driven approach has helped them focus on what works best, creating a business that lets them work together and travel the world.

 

 

Why Social Media Works for Travel Professionals

In a recent Entrepreneur webinar, Cruise Planners Social Media Strategist Brianna Taylor spoke with franchise owners Matt Hoffman and Nick Peña about how travel advisors can turn likes and follows into sales.

 

“Our biggest thing is responsiveness. No one wants to wait, whether that’s email, call, or text, we don’t want to keep people waiting so that’s the biggest way we come in with a personalized approach.” – Matt Hoffman

 

According to Matt, the keys to success are simple but non-negotiable:

• Authenticity over polish – Unscripted, real-life content builds trust faster than overproduced videos.
• Consistency – Regular posting keeps you visible and top-of-mind.
• Value-first content – Focus on informing, guiding, and inspiring, not just selling.
• Strategic calls to action – Invite engagement, conversation, and eventually bookings.

 

As Brianna notes, “Visibility is step one, but without consistency and value, you won’t turn that attention into revenue.”

 

 

Tools & Support That Make It Easier

Matt credits much of his growth to the Cruise Planners infrastructure. From the CP Max system that streamlines bookings to the CP Social program that keeps his content consistent, he’s able to focus more on relationships and less on repetitive admin work.

 

“The marketing, the analytics, the booking tools — it’s all in one place,” Matt says. “That lets me spend my time doing what actually drives sales: connecting with people.”

 

Ready To Start Turning Followers Into Bookings?

If you’ve been wondering how to attract clients online (or how to turn your existing audience into paying customers) the Hoffmans’ story and the strategies prove it’s possible.

 

Discover proven strategies, explore more real-world tips, and access free guides, checklists, and worksheets to grow your travel business:

 

Start Turning Social Media Into Sales