Written By: Joanie Ogg CTC, MCC
This month we will continue with our 3-part series on Customer Communication. In our May Issue of Travel Professional News we talked about the importance of maintaining consistency communication with customers. In the June Issue we covered the art of managing difficult conversations with our customers.
Part Three – The Art of Delighting Your Customers!
In the goal to delight customers it is so important to really listen and take the extra time to understand what they are trying to communicate to you. What do they really want? It could be that what they think they want is not the best travel experience for them. You are the guide to getting them what they need as well as what they want.
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