Decision Due to Viator Terminating Partnership Agreement
ARLINGTON, Va. – November 1, 2017 – Airlines Reporting Corporation (ARC) announced today that ARC MarketPlace, an exclusive web-based portal for travel agents to book commissionable products including tours, activities and passport and visa services, will cease operation Friday, December 29. The closing of ARC MarketPlace is a consequence of Viator, Inc. deciding to terminate its partnership with ARC.
“We are disappointed that Viator has taken this action, and proud to have served the agency community with this source of products, commission payment and call center support for almost eleven years,” said Doug Mangold, ARC’s vice president of product. “Commissionable products, such as those sold via ARC MarketPlace, are an important source of revenue for travel agencies, and we will support our customers in transitioning to suppliers that support them and will respect the relationships travel agencies have with their customers.
“We very much appreciate the agents and partners who, over the last decade, became part of ARC MarketPlace. Their engagement, feedback and loyalty was the foundation of ARC MarketPlace’s success and reinforced the bond ARC has with the travel agency community. We regret that we’re no longer able to provide these services, and wish to thank all of our ARC MarketPlace agency customers for their business.”
ARC MarketPlace will function as usual through December 29, offering an array of commissionable products for agents and supported by ARC’s Customer Care Center.
Agents can call ARC’s Customer Care Center (1-855-816-8003) for more information.
About ARC
The Airlines Reporting Corporation (ARC) is the premier driver of air travel intelligence and commerce in the travel industry with leading business solutions, travel agency accreditation services, process and financial management tools and high-quality data. In 2016, ARC settled $86 billion worth of carrier ticket transactions for nearly 7,000 travel agencies with more than 12,000 points of sale. Established in 1984, ARC is an ISO 27001 certified company headquartered in Arlington, Virginia, with offices in Louisville, Kentucky, Tampa, Florida and San Juan, Puerto Rico. For more information, please visit www.arccorp.com and www.twitter.com/arctalk.