Riviera Vacation Guarantee Offers Added Flexibility and Peace of Mind with Refunds Within Seven Days
“Travel advisors put their trust in us every time they recommend our brand to a client and we take that responsibility seriously,” said Stuart Milan, president of North America, Riviera Travel River Cruises. “While certain circumstances that can impact a traveler’s plans may be beyond our control, how we respond is not. Our new Vacation Guarantee is about giving travel advisors and their clients the confidence that in an unexpected event, they’ll receive proactive communication, clear choices and the fast, personal support they deserve.”
Under the Riviera Vacation Guarantee, travelers whose itineraries are changed prior to departure will have three options: continue with the revised itinerary and receive a goodwill gesture, such as a future travel credit; reschedule the same vacation for the following year at the original year’s price; or cancel and receive a full refund processed within seven days. Riviera Travel River Cruises will personally contact travel advisors to explain any changes, outline available options and provide support throughout the process.
As standard course of business, Riviera Travel River Cruises has a legacy of taking a proactive approach to anticipating and managing any potential disruptions. The company monitors 52 river gauges daily to track water levels and identify potential itinerary impacts well ahead of departure. Travelers receive updates 14 and seven days before their cruise, followed by personal communication no later than 72 hours before departure if changes are anticipated, allowing them to make informed decisions about their travel plans.
When adjustments are necessary, Riviera Travel River Cruises prioritizes preserving the experience rather than replacing scenic sailing with extended motorcoach transfers. In cases where an alternative itinerary does not meet a traveler’s expectations, the new guarantee supplements the company’s existing approach, providing the flexibility to cancel for a full refund rather than proceed with a significantly changed vacation.
The new guarantee reinforces Riviera’s longstanding commitment to its travel advisor partners, ensuring they remain informed with clear communication and choices when unexpected circumstances arise.
For more information about Riviera Travel River Cruises and the new Rivera Vacation Guarantee, visit www.rivieratravel.com.