ARC and Latam Airlines Implement NDC with ARC Direct Connect

The Latam Airlines ARC Direct Connect partnership allows ARC agencies to shop, book, add ancillaries (seats, bags and priority boarding), and pay. Additionally, agencies can manage post-sales services such as change dates, voids and refunds, and automation of disruption handling in a user-friendly way using NDC by LATAM Portal or through API and aggregators. 

“As our distribution strategy evolved, we needed an NDC solution that allows us to meet the needs of our customers,” said Andreas Schek, Sales and Branding Vice President at Latam Airlines Group S.A. “Our partnership with ARC enables us to offer to a broader market a consistent shopping experience across channels while leading to more personalized traveler bookings.” 

“We’re thrilled to welcome Latam Airlines to the ARC Direct Connect program and help them transform how they communicate with travel agencies and travel managers,” said Paige Blunt, senior manager of Direct Connect and ONE Order at ARC. “ARC Direct Connect will help differentiate Latam Airlines’ products and create a more consistent shopping experience across channels with access to content previously only available in the airline’s direct channel.”

Introduced in 2018, ARC Direct Connect gives airlines the flexibility to implement distribution strategies that best suit their needs and manage travel agency partnerships. 

Visit the ARC Direct Connect webpage for more information.