Allianz Partners Launches New Claims Portal and Adopts AI to Take Customers’ Experience to the Next Level

Richmond, Virginia, September 12, 2024 – After years of customer research and development, Allianz Partners USA unveiled their new Universal Claims Portal which includes a mobile-friendly design dedicated to helping customers easily get through the travel insurance claims process.

 

The completely redesigned site features fresh, easy-to-follow educational content, and an improved user interface. It also offers live chat capabilities on the filing pages, which allow customers to talk directly to an agent, and get their questions answered on-the-spot. Feedback from customers on the new features has been very positive to date.

 

Document upload functionality was also upgraded, and is complimented by a personalized list of required documents that are based on the type of claim being filed, to help eliminate confusion over what documents may be required when filing a claim. The claims status bar has also been reimagined for better visual representation of customers’ current status, and it dynamically updates as the claim progresses through the process. Communication throughout the claims process has also been enhanced, and customers’ claim status can be confirmed through SMS, email or the claims portal.

 

In addition to the new claims portal, Allianz Partners USA has continued to invest in claims automation to streamline processes and pay claims faster. Over the last 10 years, the company has continually increased its usage of Robotic Process Automation (RPA) bots, which interact with applications in a similar way as a human user would conduct the process.

 

In 2024, Allianz Partners is enhancing and replacing RPA technology with AI-powered claims automation capabilities that can auto-pay certain types of claims. Customers and partners can rest assured that only humans deny claims, and only after a comprehensive review of the file.

 

“The adoption of this new technology will continue to increase the velocity of the claims adjudication process, and will greatly enhance customers’ experience with us,” says Maggie Butler, director of customer experience at Allianz Partners USA. “We’re proud to continue being a leader in the travel insurance industry, and understand that we must continue to innovate in order to meet ever-changing customer needs.”

 

Allianz Partners offers travel insurance through most major U.S. airlines, leading travel agents, online travel agencies, hotel companies, cruise lines and directly to consumers. For more information on Allianz Partners and available travel policies, please visit http://www.allianztravelinsurance.com/.

 

Press contacts

 

FINN Partners
Robin Magrisi / Robin.Magrisi@finnpartners.com
Megan Derks / Megan.Derks@finnpartners.com

 

About Allianz Partners

 

In the United States, Allianz Partners USA (AGA Service Company) offers Allianz Travel-branded travel protection plans and serves millions of customers each year. In addition to travel protection, the company offers event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. AGA Service Company is doing business as Allianz Global Assistance Insurance Agency in California (License # 0B01400) and Massachusetts. Allianz Partners USA is part of the Allianz Partners group. Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, mobility and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance. Present in over 75 countries, our 19,400 employees speak 70 languages, handle over 58 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world. 

 

For Allianz Partners USA products offered and sold in the U.S.: Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Availability of coverage, including the epidemic-related benefits and covered reasons described here, varies by product and by state. Products may not include all benefits or covered reasons described here. All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits and daily maximums. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Except as otherwise specified, AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance is a mark of AGA Service Company or its affiliates. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance.